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Beware: Here's why UAE users get 'automatic' charges on phone bills


Residents complain they get auto charges for services they never signed up to


A mobile phone user browses the Internet.Image Credit: File photo

HIGHLIGHTS

  • Some UAE users say they get subscribed to random telecom services, otherwise known as third-party subscriptons, without their consent
  • Third-party subscriptions can cost just a few dirhams a day but can add up to more than Dh100 a month or more than a thousand in a year
  • If users are not careful, they can spend a lot more than what they originally signed up for
Dubai: UAE consumers have been warned to be wary of extra telecom charges that could be added into their phone bills without their knowledge, and cost them a lot of money over the long term.
Some phone users have again taken to the Internet to complain that they get charged fees for services they never signed up for. These extra charges can cost as little as a few dirhams a day to more than Dh100 a month - or even more.
One user in UAE said he recently found a Dh10 weekly fee added to his bill. According to a notification sent to him, the charge is for a service called “Video Club Weekly” which he never actively subscribed to.
An SMS received by a phone user in UAE.Image Credit: Supplied
“It happened to me before. I got some charges mysteriously appearing in my bill and had no idea why. Good thing I managed to unsubscribe,” said another user.
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